Pharmacies Answering Service
Speciality services for specialized tasks
Calls to doctors, pharmacies, and all other medical service providers are urgent and need to be attended to with accuracy and care. Unfortunately, while a person may be willing to hold or even call back their physician however inconvenient it may seem, they will not do the same for a pharmacy. They will just dial the next available number on their list – your competitor’s. It is after all, a commoditized service.
At The Doctors Answer, we understand that calls to pharmacies are made by people in some kind of discomfort or distress hoping for a quick solution to their problems. If they are not attended to quickly enough or greeted by an automated voice or incompetent staff, they are likely to just hang up and try somewhere else.
We, therefore, treat the management of call overflow for a pharmacy as a very specialized niche and train our staff on the importance of precision in dosage, active formulations, and prescription requirements. This ensures that every caller is attended to by someone with the required knowledge and expertise and not somebody who is alternating between calls for a pizza delivery service.
*The Doctors Answer caters only to the medical community that includes Doctors, Hospitals, Hospices, and Pharmacies. It is this single minded focus on a niche service that has allowed us to create a knowledge base of common medical language and emergency call procedures that meet HIPAA Guidelines .
We are different from most call centres who nickel and dime you with “a la carte” fees. We include all of our services and technology FREE with all our plan options. Additionally, to help save you even more money, we offer PAY AS YOU USE packages that only bill you for your actual emergency usage and nothing more.
We believe in our service and are confident you will too. That’s why we offer a 1 month risk FREE trial of our medical answering services. No strings or obligations attached.