Hospital Answering Service
Improved patient care at lower operational costs
Hospitals and large healthcare institutions routinely compete to provide multi–speciality physicians and a diversified panel of specialists for the best patient experience. This goal is unfortunately compromised by factors like speed and accuracy of inter-office and patient call management, a critical component to improving patient care.
Patient call volume does not follow a predictable pattern and cannot be efficiently optimized internally without impacting the quality of patient care. To keep employee costs down, many hospitals choose to partner with our answering service so we can manage their call volume 24/7, 365 days a year.
At ‘The Doctors Answer’ we cater exclusively to the healthcare industry– Hospitals, Doctors, and other medical facilities, to name just a few. This focus on patient care management coupled with our HIPAA compliant technology allows us to partner successfully with institutions and complement their workflow. To help reduce your costs, our plans are optimized to offer ‘PAY AS YOU USE’ packages which caps your expense to actual emergency usage and ensure you never overpay. Additionally, we always include all of our technology and services FREE which will further reduce your overall costs thereby improving efficiency.
We believe in our service and we are confident you will too. That’s why we are offer a 1 month risk FREE trial of our medical answering services. No strings or obligations attached.
Here are some of the many functions we provide to our hospital clients:
- A centralized phone number for all hospital staff to immediately reach any Hospitalist who is on-call.
- A centralized phone number for all hospital staff to relay consults to the relevant personnel.
- Secure messaging software to hospital staff so all messages can be sent and received in a traceable, secure, HIPAA-compliant manner.
- We track and organize all calls in an exportable log for proper accountability and billing.